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REMOTE SUPPORT

JOIN REMOTE SESSION.  MOST PROBLEMS RESOLVED WITHIN 1 HOUR OR LESS

Get Peace of Mind With Our Computer SHIELD

Computer SHIELD is our new proactive monitoring and threat management agent.  It monitors for hardware failure and threats on your PC and alerts us to problems before they become a disaster. We monitor hard drive health, system components, and provide patch management to an array of 3rd party software and manage the anti-virus.  When was the last time you checked that your anti-virus is up to date? We find this an all too common problem, which is why we developed Computer SHIELD.  You can also request service directly from the agent.  All monitoring and service requests are sent directly to our ticketing system so we can act fast.  Get protected now with our Computer SHIELD.


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MAINT. AGREEMENTS

Maintenance Agreements

When provided, enter your Session ID below and click Connect. You will then be asked to download ‘join.exe’ from Zoho Assist. This is our remote agent and is safe. Click save and then go to your downloads folder and click on it to run it. Follow the onscreen prompts and you will be connected to our tech who will then be able to solve your issues while you watch.